Frequently Asked Questions


Q. How long will it take to print my personalised book or journal 

A. Our journals and books are sent off to be printed as soon as they are created by you! These will take up to 5 working days to be printed for you at our printers and then posted out to your chosen delivery address. Please allow up to 7 working days for the books and journals to arrive with you.


Q: How long does it take for a personalised journal to arrive?

A: Lets see, the printers can take up to 5 working days to print your journal and then a couple of days in the postage system for UK deliveries.

Any journal or book that is created especially for you, takes 5 days to be printed and bound and then it is shipped via First class Royal Mail from our printers.


Q: If I don’t upload my own photos on the Tree cover designs what happens

A: The example photos print as shown


Q: Can I change the title of a Dear Mum or Dear Dad journal

A: Yes, click the purple personalise this book button and type in your new title like Dear Mummy Flo


Did you know you can alter, change or remove any questions you like in the journals. Please remember that if you remove a question a blank page will appear in its place, this can be used to add photos to make your journal truly unique.