Service & Delivery

Our stockists tell us that they enjoy our open and helpful customer service. We are committed to working in partnership to help you grow your business.

Orders received before 11am Monday to Friday can be dispatched on that day. We manage our stock levels to maintain continuous supply.

Delivery is free on UK mainland orders over £150 (ex VAT). We normally deliver using UPS on a Monday to Friday service or we can arrange specific pallet deliveries to suit your needs.

Credit Accounts To apply for a credit account, please download our Credit Application form. Once this is accepted, payment is normally due within 30 days. Until we have agreed to credit, we will charge you for all orders on a proforma basis and goods will be dispatched as soon as we receive cleared payment.

Returns We want our stockists to be happy with our service and our products so, in the unlikely event that deliveries are incorrect or damaged, please let us know within 3 working days.

Credit Terms We reserve the right to charge you interest on overdue payments and although we do accept Credit Card payments, you will be charged a 3% surcharge if payment is made on a card but is outside of your credit terms.

Terms & Conditions All goods delivered by from you to me ltd remain owned by from you to me ltd until all relevant invoices have been paid in full - “all monies clause.” In the case of insolvency, from you to me ltd reserves the right to recover the goods and to enter the buyer’s premises to do this.  Please see our full Terms & Conditions.

Customer Queries If you have any questions or problems please do not hesitate to contact our helpful team on 01225 866225 Monday to Friday 9am to 5pm or hello@fromyoutome.com