Privacy & Cookie Policy

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

When you provide us with information you automatically consent to it being used by us for the purposes as set out in this privacy policy.

What information do we collect?

We collect and store the following types of personal data:

  • Information relating to any transactions carried out between you and us in relation to the purchase of our products - name, postal address, email address and telephone contact number.
  • Information relating to the details you provide us with when registering for our newsletters or access to our trade information - name, email address, company name, company address and company telephone number.
  • Information relating to your company if you become a trade customer or supplier - company name, contact name/s, company address, company telephone number, company email address, company fax number, VAT number, banking details for suppliers where we pay you by electronic payment and other contact details you choose to send us.
  • Personal information that you submit to us in relation to customer feedback, our competitions and also the customer community feature on our website.  

All our website financial transactions are handled through SagePay. You should only provide your personal information to SagePay after reviewing their privacy policy.

We only share information with SagePay to the extent necessary for the purposes of processing the payments you make either via our website or over the phone.

Using this information

The information we collect is used for the following purposes:

  • To send you goods purchased either through our website, our sales partners or direct.
  • To send statements and invoices and to collect payments from you.
  • To send you relevant newsletters and commercial communications relating to our business.
  • To enable your use of some of the services available on the website.
  • To deal with enquiries made by customers.

With the personal information that you submit in relation to customer feedback, our competitions and also the community feature, we may publish this information on our website and in other relevant materials.  

Sharing and disclosure

We may disclose some information about you to:

  • Our employees to manage our business.
  • Our sales agents & partners in relation to our trade relationship with you.
  • Other suppliers if agreed with yourself in relation to supporting your business.
  • Our trusted 3rd party suppliers who pack the journals or deliver them to you.
  • In addition, we may disclose information to the extent that we are required to do so by law or in order to establish or defend our legal rights or for fraud prevention.
  • We will never share, sell, or rent individual personal information without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you.  

How we protect your privacy:

We use reasonable security measures to protect against the loss, misuse and alterations of data.  We store the information on our secure computer systems.  However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Why did you receive an email from us?

If you have received a mailing from us,

a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or
b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How can you stop receiving emails from us?

If you wish to stop receiving emails from us, or to change your expressed interests, please email us at hello@fromyoutome.com. On your request, we will delete your contact details and we are sorry for disturbing you.

Changing the information we hold

If your personal details change and you want us to amend them, please let us know by contacting us at hello@fromyoutome.com

Removing the information we hold

You can ask us to remove your records by contacting us. We will be happy to remove any non-legislative information. Please email hello@fromyoutome.com

We may update this privacy policy from time to time by posting a new version here. However, we will not make any material changes to the way we process your information without first seeking your consent. Please check back to ensure you are happy with any changes, and please contact us if you have any concerns.  We welcome your feedback.